RESERVATION TERMS & CONDITIONS
1. DryCycle Mark VIII Reservation
Thank you for placing a Reservation for DryCycle Mark VIII. By making a reservation you have secured the approximate priority for taking delivery of a DryCycle Mark VIII.
2. Effective Date
Your Reservation becomes effective when (1) you provide us with your details to place the reservation and (2) we receive payment for the reservation.
3. Order Process
This Reservation secures the approximate delivery priority, it does not constitute the purchase or order of a vehicle. We anticipate the first DryCycle Mark VIII’s to be completed in Winter 2020/21. We will contact you when production reaches your place in the queue and ask if you wish to order a DryCycle. An Order will then be made for your vehicle and delivery arranged in discussion with you. Until an Order is made, your Reservation may be cancelled at any time by either party, in which case you will receive a full refund of your reservation payment. No compensation will be paid to the other party for any disappointment suffered or consequential losses if either party cancels this reservation at any time.
4. Acknowledgements; Non-Transferable
You acknowledge that we will not hold your Reservation payment separately or in an escrow account, or pay any interest on your Reservation payment. Your Reservation is not transferable to any other party without the prior written approval or DryCycle Ltd.
5. Your Details
GENERAL TERMS & CONDITIONS
By purchasing from DryCycle Ltd. it is assumed that the customer agrees to all terms and conditions. If you do not please either do not order, or contact us in writing before any attempt to collect or deliver the goods occurs in order to cancel your order for a full refund.
1.1 There is no charge for collection.
1.2 Time shall not be of the essence in this contract. We always use our best endeavours to make products available for collection within the ‘Delivery within approximately’ timeframe (shown on your copy of the order confirmation). In the unlikely event that something delays your collection, we will contact you to reorganise your collection date within a reasonable period of time.
1.3 Collection can be made from our Bedford site:
Factory 1, Caxton Road
1.4 You will need to inspect the goods at the time of collection for any damage or imperfections / defects. A checklist will be carried out with the customer at the time of delivery a copy of that checklist is available at www.DryCycle.co.uk/Delivery-checklist. Please be aware that If you reject a DryCycle vehicle at the time of collection we will refund you in full and cancel the order we will not offer you a replacement DryCycle vehicle.
1.5 Please tell us if you wish to ride your DryCycle home and we will charge the batteries prior to collection.
1.6 If you choose to collect it in a vehicle you will need a suitably sized vehicle (eg. A 3.5 ton high top van or larger – DryCycle dimensions can be found on our web-site) with a tail lift. The tail lift is necessary to avoid damaging the vehicle whilst loading it as it cannot be lifted with a forklift without damaging it and at approx. 100kg it is an awkward item to try to lift by hand.
1.7 Once goods are collected by you or your agent they will be held at your own risk and we will not be liable for their loss damage or destruction.
2. Delivery – DryCycle Vehicles
2.1 Kerbside Delivery only.
2.2 Time shall not be of the essence in this contract. We always use our best endeavours to deliver within the ‘Delivery within approximately’ timeframe (shown on your copy of the order confirmation). In the unlikely event that something delays your delivery, we will contact you to reorganise your delivery date within a reasonable period of time.
2.3 We will always contact you to agree a delivery date with you prior to us actually delivering. If you have any questions about your delivery date, please ring our dispatch team on 01234 224493.
2.4 We operate throughout England and Wales over large areas so we cannot give timed deliveries. Deliveries can occur at any time between 8:00am and 7:00pm on the day of delivery.
2.5 Please ensure that someone with the authority to accept the goods (you or your agent) is available all day on the day of delivery. Should we arrive and find that no-one is present to accept the goods we will leave and an attempted delivery charge will apply, see term 3.
2.6 You must advise us if there are access difficulties, we generally deliver with a 7.5-ton truck with tail lift which is 8m long and 2.6m wide. We need an access route/road capable of taking this size of vehicle. If we try to deliver, using the normal vehicle, and cannot do so due to foreseeable problems such as access restrictions, width of road etc. then the goods will be returned to our premises and an attempted delivery charge will apply, see term 3, unless you have given us prior written notice that this size of vehicle will not be capable of delivering to your site.
2.7 You will need to inspect the goods at the time of delivery for any damage or imperfections. A checklist will be carried out with the customer at the time of delivery a copy of that checklist is available at www.DryCycle.co.uk/Delivery-checklist. Please be aware that If you reject a DryCycle vehicle at the time of delivery we will bring the goods back to our factory and refund you in full, (with no deductions for that delivery/collection) we will not offer you a replacement DryCycle vehicle.
2.8 If items are missing this must be noted on the delivery note at the point of delivery.
2.9 Our Drivers are not authorised to accept changes to our Delivery Notes, Terms & Conditions or give technical help.
2.10 Once goods are delivered to you or your agent they will be held at your own risk and we will not be liable for their loss damage or destruction.
3. Additional Costs
3.1 If we attempt a delivery and are unable to do so due to a breach of our delivery terms by the customer then we will make a charge for that attempted delivery which is payable prior to any re-delivery. This will represent the true cost of that delivery and will be charged as outlined below:
Basic Cost of £450, plus £2.50 per mile (round trip).
In the unlikely event that we attempted to deliver to you by courier then we will charge you the courier’s cost-plus packaging.
3.2 If there are any additional costs associated with any re-delivery due to a change being required to our normal method of delivery as outlined in our delivery terms for the redelivery then this charge will also be given to the customer and payable before such redelivery takes place.
4.1 Payment must be made in full in cleared funds at least 2 working days before delivery/collection.
4.2 If you are paying with a Credit/Debit card it will need to be either; registered to the delivery address; or, have passed a 3D secure check (sometimes known as 'verified by Visa' or similar - only possible with online payments); or verified in person by Chip and Pin.
4.3 You can also pay by bank transfer, remotely, at least 2 working days before delivery/collection.
4.4 Cheques, Bankers Draft or Printed Building Society Cheques are not accepted as cleared funds (as they can be fraudulent) and must be received by us a minimum of 15 working days before delivery/collection.
5. Cancellation by you
5.1 The customer has the right to cancel the order. The cancellation period will expire after 14 days from the day on which you or your agent acquires physical possession of the last good.
5.2 Any notification of cancellation must be made in a clear statement in writing, either by post to Customer Services, DryCycle Ltd, Dunster House, Factory 1, Caxton Road, Bedford, MK41 0LF, or email to CS@DryCycle.co.uk. If you wish to use our Cancellation Form then please find it on the following web page www.dunsterhouse.co.uk/cancellations, if you use this form we will send an automated e-mail to the e-mail address you put on the form as an acknowledgement of receipt of the form. In case of dispute it is the customer’s responsibility to show when/if the contract was cancelled.
5.3 The goods must be returned no later than 14 days after the day on which cancellation is made.
5.4 The goods should be returned in their original condition as at the time of delivery other than handling necessary to establish the nature, characteristics and functioning of the goods.
5.5 Returned goods will be inspected and refunds will take place within 14 days after the items have been returned.
5.6 Refunds may be subject to a deduction up to the contract price covering any reasonable costs incurred by the Company, such as: attempted delivery costs in the case of any failed delivery attempts which were the fault of the customer, increased delivery costs if you have chosen something other than our least expensive delivery service, cost of items not returned in original condition other than handling necessary to establish the nature, characteristics and functioning of the goods (e.g. the goods have been modified, become weathered or damaged).
5.7 If any of the goods form a commercial unit, then the customer cannot reject or cancel the order for some of those goods without also rejecting or cancelling the order for the rest of them. A unit is a ‘commercial unit’ if division of the unit would materially impair the value of the goods or the character of the unit.
5.8 If the customer cancels whilst the goods are being actively delivered by one of our delivery vehicles then the Company will be able to bring back those goods being delivered at that time on the same vehicle and will do so without deduction from the refund for that delivery/collection.
5.9 If the customer cancels any goods after they have been delivered then the customer will make suitable arrangements to return such Goods at the customer’s own cost and risk or you can contact us to arrange collection of the goods, this will be chargeable and the rates will be £500 for DryCycle vehicles, or courier charges for smaller items. If our normal collection methods can’t be used for any reason then the cost to the customer may vary, and may be up to the total contract price. Your statutory rights are not affected.
6. Rectifying Defects
6.1 We will supply goods that are in conformity with the contract. However should any defect occur within a reasonable period after delivery please ensure the invoiced cusomter (named person on order) contacts us in writing, either by post to: Customer Services, DryCycle Ltd, Dunster House, Factory 1, Caxton Road, Bedford, MK41 0LF, or email to CS@DryCycle.co.uk. Please include either your order number or your postcode so we are able to locate you on our system.
6.2 Please note that any problems that occur due to the natural properties of the materials are not defects.
6.3 We will request clear photos to illustrate the reported defect and its cause so that we can determine the means to rectify it prior to any rectification. This may involve taking photos of parts of your product which you believe are unconnected to the defect but which may nevertheless be the cause of it.
6.4 If a defect occurs which is the fault of the Company, the Company will give you appropriate options which may include replacement, repair or partial refund.
6.5 Where the defect is deemed to be the customer’s fault for any reason e.g. modifications, poor maintenance, use of defective materials supplied by the customer or misuse of the product, any rectification will be chargeable to the customer.
6.6 If you do not give us a reasonable opportunity to rectify any defect we will not reimburse you if you choose to rectify it yourself or with a third party.
7. Cancellation by us
7.1 Your order might be cancelled if the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.
7.2 We may cancel the order if we have offered at least 3 different delivery dates and these dates have been refused by the customer.
7.3 We may cancel the order if you fail to pay for the goods as outlined in the section 'Payment'.
7.4 If we do cancel your order we will notify you and will refund you within 14 days. We will not be obliged to offer any additional compensation for disappointment suffered.
8. Reaching us
8.1 If you need to reach us, prior to delivery please
Call us on: 01234 339 795, or
Write to us or Visit us at: DryCycle Ltd. Dunster House, Factory 1, Caxton Road, Elms Farm Industrial Estate, Bedford, Bedfordshire, MK41 0LF, or
For all post-delivery enquires please write to us detailing your query through either: e-mail at CS@DryCycle.co.uk or post your enquiry to: Customer Services, DryCycle Ltd. Dunster House, Caxton Road, Bedford, MK41 0LF. This will enable us to comprehend your query and respond appropriately and professionally. Please refer to our website for Customer Services opening times.
10. Credit Card Security
10.1 Our form pages are secured using High Level 128-bit SSL Encryption. Credit card payments are processed by Sage Pay using secure servers. All credit card numbers are encrypted in the software when the order is placed and are only decrypted after they reach our computer. They are not held in clear text on any web site.
11.1 If any term or other provision of this Agreement is determined to be invalid, illegal or incapable of being enforced by any rule or law, or public policy it will be severed from the Agreement. All other terms and provisions of this Agreement shall nevertheless remain in full force and effect.
12. Force Majeure
12.1 Under these Terms & Conditions “Force Majeure” is defined as any cause beyond our control including, but not limited to, War, Act of God, Act of Terrorism, Fire, Flood, Explosion, Natural Catastrophes, Civil/Military Disturbances, Strikes, Theft or Weather.
12.2 We will not be held liable or responsible for any failure or delay in our obligations under these Terms and Conditions if the failure or delay is caused by Force Majeure.